Responsible Gambling at Lemon Casino
We want play at Lemon Casino to stay a form of entertainment. Our responsible gambling policy sets out the tools we make available across our operator brands, including deposit limits, self-assessment, activity monitoring, cooling-off periods and self-exclusion. You can use these tools at any time, and our support team can help you set them up.
Staying in Control
Our policy is built around a few simple controls that help you decide in advance how you play. Protection measures are applied in a way that must not obstruct legitimate withdrawals, so using a limit or taking a break does not stand in the way of withdrawing your own funds under the normal account terms.
- Set deposit limits on a daily, weekly or monthly basis before you start playing.
- Use the self-assessment option to reflect on your playing habits.
- Review your account activity through our activity monitoring tools.
- Take a cooling-off break if you want to step away for a shorter period.
Deposit Limits and Account Tools
You can set daily, weekly and monthly deposit limits on your account. A reduction of a limit takes effect immediately. If you ask to increase a limit, the change only takes effect after a 24-hour delay, giving you time to reconsider. Our support team can apply or adjust these controls for you via live chat or by email at [email protected]. Support is available 24/7.
- Daily, weekly and monthly deposit limits.
- Immediate effect for limit reductions.
- 24-hour delay before any limit increase applies.
- Cooling-off periods for a temporary break from play.
- Self-assessment and activity monitoring tools.
Self-Exclusion
If you want to stop playing for a longer period, you can request self-exclusion. Self-exclusion applies across our operator brands and has a minimum duration of one year. During the exclusion period you will not be able to access your account. To request self-exclusion, contact our support team through live chat or by email at [email protected]. Using self-exclusion does not affect legitimate withdrawals of your remaining balance under the account terms.
Getting Help
If you are concerned about your play or want to talk through the available controls, our support team is available 24/7 via live chat and by email at [email protected]. The team can set deposit limits, arrange a cooling-off period or start the self-exclusion process for you.
Underage Gambling
You must be at least 18 years old to open an account with us, and a higher legal age applies where the law in your location requires one. We do not permit anyone below the applicable age to register or play. Account verification requires valid government-issued photo identification and proof of address, and we may request additional checks before withdrawals are processed. If you share a device with a minor, keep your login details private and do not leave your account signed in.